Privacy Policy

SendSlip ("we", "our", "us") is operated by AbrixelTech Agency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, WhatsApp bot, and related services (collectively, the "Service").

By using SendSlip, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

Account Information

• Full name, email address, username, and password hash when you register.
• WhatsApp phone number and profile name when you link your WhatsApp account.
• Business name, logo, currency preference, tax/VAT settings, and contact details.

WhatsApp & Messaging Data

• Message content and media you send to our WhatsApp bot for receipt or invoice generation.
• Conversation metadata including timestamps, message direction, and interaction history.
• WhatsApp business account ID and phone number ID associated with your integration.

Usage & Technical Data

• IP address, browser type, device type, operating system, and referring URLs.
• Pages viewed, features used, session duration, and interaction logs for performance monitoring and abuse prevention.
• Cookies and similar tracking technologies (see Section 5).

Payment Data

• We collect billing information such as payment method, transaction ID, and plan type.
• Full payment card details are not stored on our servers; they are processed by our PCI-compliant payment processor.

2. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To authenticate users, process WhatsApp messages, generate receipts and invoices, and maintain your account.
• Support: To respond to inquiries, resolve disputes, and provide technical support via email, WhatsApp, and our ticketing system.
• Improvement: To analyze usage patterns, debug issues, and improve product features and user experience.
• Security: To detect and prevent fraud, abuse, unauthorized access, and violations of our Terms of Service.
• Compliance: To satisfy legal obligations, including record-keeping, tax reporting, and law enforcement requests.
• Communication: To send service updates, billing reminders, feature announcements, and marketing materials (with opt-out).

3. Data Sharing & Disclosure

We do not sell your personal data. We may share information in the following circumstances:

• Service Providers: With trusted third parties who help us operate the Service (cloud hosting, payment processing, analytics, email delivery). These providers are contractually bound to protect your data.
• Meta Platforms, Inc.: When you link WhatsApp, certain data (your phone number, message metadata) is processed via the WhatsApp Cloud API in accordance with Meta's terms and policies.
• Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

4. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. Specifically:

• Account data: Retained while active, plus 90 days after deletion request (for verification and legal holds).
• Transaction/receipt records: Retained as required by applicable tax and accounting laws (typically 6 years).
• Usage logs: Retained for up to 12 months for security and analytics purposes.

When data is no longer needed, it is securely deleted or anonymized.

5. Cookies & Tracking

We use essential cookies to maintain session state and secure authentication. We may also use analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Service.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements).
• Portability: Request a machine-readable copy of your data.
• Withdraw Consent: Withdraw consent where processing relies on it.
• Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails.

To exercise any of these rights, contact privacy@abrixeltech.com or visit our Data Deletion page.

7. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

8. International Data Transfers

Your data may be processed on servers located in countries other than your own. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place for cross-border data transfers where required by applicable law.

9. Children's Privacy

SendSlip is not directed at individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us immediately at privacy@abrixeltech.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service. Continued use after changes take effect constitutes acceptance of the revised policy.

11. Contact

For privacy-related inquiries, data requests, or complaints, please contact us:

• Email: privacy@abrixeltech.com
• Support: hello@abrixeltech.com
• WhatsApp: +234 911 054 1387
• Address: Lagos, Nigeria

We will acknowledge receipt of your request within 5 business days and resolve it within 30 days.